Some highlights

• Be part of an international company yet with local presence
• Join an amazing team of 18 local and international experts
• Work with international customers
• Get in touch with the latest technologies and products within the cyber security landscape
• Contribute, all together, to building a safer digital society

Working as a SOC Engineer

The role of the SOC Engineer is to provide second line support and act as an escalation point for our team in our busy Security Operations Centre, providing day to day support for our customers.

It is essential that you can work under pressure and possess excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting.

Your key responsibilities as a SOC Engineer will include:

• Providing second line support and escalation of helpdesk tickets to our customer base, working to specific SLA’s:
  
• Proactive technical account management for multi-national customers, managing software life cycle and patching and upgrades for customers - implementing valuable security measures on their IT infrastructure
• Ensuring that all case related documentation is clear, concise and updated in the Helpdesk/CRM systems
• Ensure customer documentation is up-to-date and work with your peers to share information on the customers you are assigned to.
  
• Handling of incidents: you ensure incidents are picked-up and resolved in a timely manner. You engage with the different stakeholders to find a resolution and restore service.
  
• Implementation of changes: you assess and implement changes for our customers within the foreseen SLA’s.
  
• Investigate problems: you identify recurring incidents and ensure these are recorded as problem. You work closely with colleagues and vendors to ensure the problem is investigated, a workaround is applied, and a permanent fix is implemented to prevent further service impact.

What we expect of you

• You must have solid experience with Palo Alto Technologies 
• You must have solid experience in managing big multinational accounts
• Knowledge of Fortinet / Pulse Secure / F5 is a plus
• You must have solid experience in an IT service role, where you have been required to support and troubleshoot network security environments
• You must have the ability to communicate clearly, verbally and in writing at all levels
• You must have the ability to work as part of a team or independently with minimal supervision

What you can expect of us

• An attractive salary
• 32 vacation days
• Meal vouchers and eco-cheques
• Hospitalization and group insurance
• Company car and fuel card
• Offices in Brussels, Antwerp, Ghent and Rotselaar
• Working from home 2 day per week and flexible employment options
• A laptop, a smartphone with subscription, sport activities, team building's, after work drink at Friday, …
• A wide range of training, learning opportunities and career opportunities.

🔥 Are you interested? Then jump in!