2nd Line SOC Engineer
Some highlights
- Being part of an international company yet with local presence
- Build a safer digital society together with us
Working as a 2nd Line SOC Engineer
The role of the Second Line SOC Engineer is to provide second line support and act as an escalation point for our First Line support team in our busy Security Operations Centre. Customer site visits may be required on occasion but not as part of your normal role. It is essential that you are able to work under pressure and possess excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting.
Key responsibilities:
- To provide second line support and escalation of helpdesk tickets to our customer base, working to specific SLA’s
- Providing remote support and change management assistance to our customer base on a 24x7 basis as required
- Managing and monitoring call queues ensuring adherence to customer SLA’s
- Proactive Technical account management for mid-range clients, helping manage software life cycle and deploy patching and upgrades for customers.
- To provide Quality Assurance checking as part of the Orange Cyberdefense and customers change control process
- Ensuring that all case related documentation is clear, concise and updated in the Helpdesk/CRM systems
- Ensuring that customers are updated continuously on the status of their issues and that customer satisfaction is maintained at a high level
What we expect of you
- Basic commercial experience administering and supporting at least two of the following technologies: Check Point Firewall, F5, Zscaler, Netskope, Fortinet, Pulse Secure, Palo Alto
- Solid understanding of networking technologies, LAN/WAN, routing, switching, IP sub-netting, and will possess a good understanding of the 7 layer OSI model and associated protocols
- Excellent troubleshooting and problem solving skills
- Microsoft Windows Operating Systems and application skills (MS Office suite)
- Linux based Operating Systems and application experience
- Ability to work as part of a team or independently with minimum supervision
- Ability to communicate clearly, verbally and in writing at all levels
- Must have a solid understanding of all aspects of networking and firewall security
- The ability to multi-task and prioritise workload in a high pressure environment
- Flexible ‘can do’ approach to problem resolution, along with the determination and drive to see an issue through to completion
Desirable:
- Dynamic routing (OSPF, BGP, RIP, EIGRP)
- Virtualisation technologies (server and firewall)
- IDS/IPS experience
- SIEM experience
- SASE experience
- ITIL experience
- Ability to create formal documentation for systems administration, operations, and maintenance
- Department
- Security Operations and Support
- Role
- SOC
- Locations
- Maidstone, London, United Kingdom
- Remote status
- Hybrid Remote
- Employment type
- Full-time
- Required languages
- English
Our employees
We are proud of all our high-end security experts working together, focused on protecting our customers to enable a trusted digital space.
Our experts are spread over the globe allowing us to have a local proximity with our customers and to enrich ourselves with different visions.
This diversity of expertise and culture gives us a unique strength in the industry.
2nd Line SOC Engineer
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