Some highlights

• Being part of an international company yet with local presence
• Build a safer digital society together with us

Working as a Global IT Support

The Global IT support plays a key role in supporting internal users across devices and applications while acting as the primary link between global IT teams and the local business activities. This role involves proactively identifying local needs, relaying information to global IT teams, ensuring smooth deployment of IT initiatives, and supporting the adoption of data and AI tools locally. 

The person will facilitate communication, monitor deployment progress, and escalate issues, when necessary, without direct project management responsibilities.

Key Responsibilities:

• Provide high-quality IT support remotely and on-site to employees, managing support tickets and resolving issues efficiently according to our SLA or oriented to the right IT expert teams if needed. Take end-to-end ownership of IT issues in your perimeter and keep users updated with progress.
• Manage the Asset Register and the Joiner, Mover, Leaver (JML) process to ensure accurate device and user data.
• Administer some IT functionalities, create email accounts and distribution groups on collaboration platforms such as Office 365, and
• Support and maintain end-user devices, ensuring compliance with security policies, and oversee workspace setup at offices, including meeting rooms and reception areas. 
• Contribute to create and maintain user documentation, guides, and training materials.
• Work towards compliancy programs such as ISO 270001 and CE+ 
• Local representative of Global IT teams:
• Data & AI Adoption Support

What we expect of you

Core Skills

• IT related qualification or have relevant experience with IT support and coordination
• Strong understanding of basic IT support diagnosis and analysis
• Experience with Office 365, Active Directory, and ticketing systems
• Windows 10, 11 and Mac experience
• Some knowledge of ISO 270001 or CE+ standards
• A previous experience supporting workspace environments and facilitating deployment activities

Personal Skills

• Excellent interpersonal and communication skills
• Proactive, energetic, and self-motivated
• Ability to work under pressure, prioritize tasks, and manage multiple stakeholders
• Resilient, adaptable, and flexible in a dynamic environment