Some highlights

• Being part of an international company yet with local presence
• Build a safer digital society together with us

Working as an IT Helpdesk Agent

Founded in 2002, SCRT is a Swiss-based cybersecurity pure player. We currently employ more than 60 engineers capable of addressing our customers’ cybersecurity needs, from daily operations to strategic decision making. Our specialized teams provide high value-added services in all fields of cybersecurity, e.g. penetration testing, monitoring and detection, incident response, design and integration of security solutions, governance, consulting and training.

In 2020, SCRT acquired Telsys, a company specialized in Datacenter solutions, creating a group that now employs more than 100 people, based mostly in Morges (Switzerland) but also in Geneva and Bern.

Since 2022, SCRT and Telsys have been acquired by Orange Cyberdefense, and are thus part of and supported by a global group of cybersecurity specialists worldwide.

In order to strengthen our delivery capabilities, we are currently looking for a IT Helpdesk Agent.

Key Tasks:

• Follow-up of customer tickets (updating tickets, follow-up with publisher, customer reminders, etc.)
• Administration and updating of Microsoft Windows Server 2012, 2016 and 2019 solutions, etc.
• User management in Microsoft Active Directory service
• Installation of user workstations
• Cabling of new hardware (servers, appliances, etc.)
• Documentation writing
• Management and resolution of level 1 and 2 incidents on customer infrastructures
• Operate / support internal and customer infrastructure
• Installation / replacement of equipment at customer sites
• Participation in on-call service

What we expect of you

• Resident in Switzerland
• CFC Computer scientist or equivalent
• Autonomous and rigorous
• Solution-oriented and stress-resistant
• Flexible and open to change
• Analytical skills
• Team spirit
• Driving license
• Interest in new technologies
• Very good knowledge of English & French